Return Policy
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Returns
Our policy is 14 days. If 14 days have gone by after delivery, unfortunately we can’t offer a refund or exchange.
Our policy is 14 days. If 14 days have gone by after delivery, unfortunately we can’t offer a refund or exchange.
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To complete your return, we require a receipt or proof of purchase. The buyer is responsible for any return shipping costs. Contact us before you ship any returns back to us, we will provide you with a RMA#. We will not process any returns without a RMA#.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned. We also cannot issue a refund for Custom items.
Additional non-returnable items:
Custom items - (anything drop shipped is considered custom)
Gift cards
Sale items
Gift cards
Sale items
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Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rustymoose@socket.net.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rustymoose@socket.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rustymooseonline@att.net and send your item to: 1722 S Sieger Dr. Springfield Missouri US 65804.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rustymooseonline@att.net and send your item to: 1722 S Sieger Dr. Springfield Missouri US 65804.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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Shipping
To return your product, you should mail your product to: 1722 S Sieger Dr. Springfield Missouri US 65804
To return your product, you should mail your product to: 1722 S Sieger Dr. Springfield Missouri US 65804
Contact us before you ship any returns back to us, we will provide you with a RMA#. We will not process any returns without a RMA#.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take 10 business days for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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